How to order

You can order online securely through PAYPAL where you can pay by credit card or PAYPAL account. To place an order by email please use the contact form.

Payment

I accept payment through PAYPAL or cheque. If you would like to pay by cheque please email me using the contact form.

Delivery

I aim to dispatch your order as soon as possible and most deliveries within the UK mainland will arrive within 7 days, but please allow up to 14 days. For special requests that are made to order you will be advised of a delivery time before I take payment. Most orders are sent by Royal Mail First, you will be notified in the Order Confirmation email if any other delivery method is to be used.

If your address is non UK mainland, Scottish Highlands or overseas please email me for a quote using the contact form, as additional delivery charges will apply. If an item you have received is damaged please inform me within 48 hrs of delivery.

Returns

Distance selling regulations apply so you have 7 working days after receiving the item to request a refund and return it, in the same condition it was sent out.  A full refund, including postage will be made on receipt of the items, I will not however make a refund for the return postage, that is your responsibility. If the items are received back damaged (other than postal damage) then only a part refund will be made, and you are responsible for the return delivery, items not received will not be refunded so a 'proof of posting' certificate as minimum is recommended.  Please contact me before posting your order back, thanks.

Contact

If you require further information about my products or advice about your order please email me using the contact form and I will get back to you as soon as possible.

Finally

Some products have small parts (eg beads and buttons), these are not suitable for children under 36 months and as all products are handmade in very small batches, slight variations may occur from the product photographed.